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Stephanie Jackson
Stephanie Jackson
Posts: 3911
Joined: 13th Apr 2008
Location: UK
quotePosted at 07:40 on 31st December 2009

It is easy to find lots of things to complain about these days - good service seems to have gone from alot of our service companies and the manners of their employees tends to be alot to be desired so I thought I would share a good experience with you and wondered if anyone else has had any experiences of good service lately?

My phone went dead on Tuesday and knowing that we need it for the rush of work we have to do I was dreading ringing BT as I have had terrible experiences of them in the past! Luckily our internet was still working so Martin reported it on line - 3 hours later the BT man turned up, located the fault, went underground, mended the wire and re housed it in a special weather proof box and did the same to my spare line just in case. He was efficient, very pleasant and it was all put right with no hassle in less than 4 hours on the Christmas holiday week. I was impressed!

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Ron Brind
Ron Brind
Posts: 19041
Joined: 26th Oct 2003
Location: England
quotePosted at 10:16 on 31st December 2009
That's great to hear Stephanie. Maybe BT would like to know about this excellent reference on POE. A quick email to their Customer Services maybe? I might even do it myself...
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Rob Faleer
Rob Faleer
Posts: 703
Joined: 10th Jun 2005
Location: USA
quotePosted at 12:06 on 31st December 2009
I work in a large academic library and I often deal with frantic students and patrons who have left their cell phones or their purses or their flash drives in individual study carrels. 99 times out of 100, the lost item has been turned in (intact) to our lost-and-found area. This show of honesty on the part of those who find and turn in these items helps to restore my faith in humanity every day!
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David Donnelly
David Donnelly
Posts: 61
Joined: 22nd Jan 2009
Location: UK
quotePosted at 11:38 on 1st January 2010

" who have left their cell phones or their purses or their flash drives in individual study carrels."

Well, this website is certainly expanding my knowledge, 2 new words in a matter of months, "carrels", just had to Google it. 

 

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Diana Sinclair
Diana Sinclair
Posts: 10119
Joined: 3rd Apr 2008
Location: USA
quotePosted at 16:46 on 1st January 2010

This happened a couple of months ago, just before I lost my job: A workmate came in to work one morning and handed me a new fangled expensive cell phone that he had found outside of one of the train stations. It was an auxiliary station and therefore had no staff nor a lost and found desk to turn anything in.

Between the two of us we attempted to identify the owner via the contact list in the phone. We also emailed the only email addressed we could find that linked the phone to the owner.

We never did get a response and he ended up going out of his way to find a train station that had a lost and found center so that he could turn it it.

I was impressed with his honesty and the fact that he went out of his way to try to locate the owner.

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Shirley K. Lawson
Shirley K. Lawson
Posts: 2310
Joined: 17th Jul 2008
Location: USA
quotePosted at 20:24 on 1st January 2010

That's alll definately encouraging news, not at all like over here sometimes. People here can make any claims to anything that they find you know...after so many days. I never found my expenisve watch after losing it at Fred Meyers one year. I looked all over for it in Lost and Found...several days afterwards.  Since then watches are literally an "dime and dozen" in the market place these days.I thought of all the things I had turned in and never made an claim on them, because I did not know this back then, and where they went to?...think the store resold them?...I don't know..maybe. Couple months later they went broke...sold out. I find that constantly following me around for some reason. Maybe that "Navaho" woman I worked with years ago did something back then, she was rather spiritual. She did indeed I think left me with "tears" for the future years in ways though...if not making me deal with "truth" in life's ways.  

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