Need for reform in the way medical personnel deal with patients

Yeah it does Diana.

I kind of agree POE, but... i think it was just bad judgement, because i've been to a whole heap of people that would want to be treated as Dianas friend did, really, some people want you to laugh and make a joke of things, but some don't!!   like i said before we are all different and want different treatment, i know people that if went in all serious and comforting it would scare them more etc.... see my point...?   but its all about reading people at the time your with them, and some do this well and some don't.

Yes Cathy, you are right.  You are such a gentle soul, I can't imagine you saying something tactless like that. I wish my friend had you for a nurse!

The other part of this picture that I neglected to mention (not intentionally) is that my friend was a registered nurse for many years.  She knows the score. The nurse didn't say anything that she didn't know. It was the delivery, as POE has suggested, that upset my friend.

Don't shout at me Jason (LOL) but I've had some very bad and very good experiences with the medical profession. My mother-in-law had terrible treatment at Selly Oak hospital over the 4 years before she died some of which we had to make official complaints about.

 One problem is (and I agree) that people are not allowed to be abusive to the medical staff but some staff are taking advantage of this and throwing people out just for speaking their opinion. The respect should work both ways.

As it was she got thrown out of Selly Oak one week before she died for refusing to do Physiotherapy because she felt too ill. She had caught the hospital bug C-Diff which she had fought three times before caught from Selly Oak every time. I am proud and glad she did get herself thrown out because she then passed away in West Heath hospital which had a totally different atmosphere with caring and wonderful staff.