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Ron Brind
Ron Brind
Posts: 19041
Joined: 26th Oct 2003
Location: England
Posted at 09:37 on 9th December 2013
Shirley says>>>Ron, in answer to your question..the laptop is pretty self maintaining ...but Home office Depoe put in an icon button, I can click on it and they will do anything that it needs from their computer department..without me having to go in to see them.  Yes, I am aware of my cache.  Tony tells me that this problem I'm having is something incoming to my house/laptop...he suggested at one time when I have the problem to not use the particualr plug in I do..move it to an different  one in the house. 

I used "goggle" search engine the other day and now can't remove it either..I can't close it out.. It's about the time of the year he checks it over before I start my book writing also...so it woulnd't hurt to go an see him in ways.

Don't understand this Shirley...Home Office put in an icon button? Is your Home office the same as our Home office, I suspect not?

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James Prescott
James Prescott
Posts: 25952
Joined: 11th Jan 2010
Location: UK
Posted at 09:59 on 9th December 2013
Good Morning folks  --a nice day up here nice and mild--hope you get sorted PeggySmile
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rustyruth
rustyruth
Posts: 18773
Joined: 23rd Oct 2012
Location: England
Posted at 11:59 on 9th December 2013

Good morning everyone, lovely sunny one here and a bit warmer too Smile

Shirley, who are Home office Depoe? I would be deeply suspect of anyone who say they can gain access to your computer to do anything. My suggestion would be get rid of them, even if it means backing up your entire hard drive and restoring to factory settings. 

My friend in Cornwall had a problem with her Toshiba laptop. She rang some computer chap who advertised in the local newspaper, he took the laptop away for 5 days (what took so long goodness knows) when he brought it back he told her that he'd installed a program whereby he could gain remote access to he computer from his own computer to see if everything was running OK.

Horrified her daughter rang me, not knowing whether this claim was true or not. We were due to go down to stay with them two weeks later, the first thing I did when we got there was find this program and remove it. Not being an expert with Windows I was still concerned that it might be lurking somewhere, so I ordered an external hard drive from Amazon, it arrived 3 days later. I backed up everything and wiped the whole system back to a factory restore. It was a pain having to restore everything but at least we were then sure that the offending program had gone. 

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Peggy Cannell
Peggy Cannell
Posts: 5300
Joined: 14th Aug 2009
Location: UK
Posted at 15:33 on 9th December 2013
Thank you Ruth James and Dave
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rustyruth
rustyruth
Posts: 18773
Joined: 23rd Oct 2012
Location: England
Posted at 16:44 on 9th December 2013
You're welcome Peggy.
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Peggy Cannell
Peggy Cannell
Posts: 5300
Joined: 14th Aug 2009
Location: UK
Posted at 17:01 on 9th December 2013
Thanks for e mail Ruth, helpfull as usualLaughing
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rustyruth
rustyruth
Posts: 18773
Joined: 23rd Oct 2012
Location: England
Posted at 17:47 on 9th December 2013
That's OK Peggy, glad to help. I'm still looking for you there though Smile
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James Prescott
James Prescott
Posts: 25952
Joined: 11th Jan 2010
Location: UK
Posted at 18:39 on 9th December 2013
Good Evening to all who are aroundWink
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rustyruth
rustyruth
Posts: 18773
Joined: 23rd Oct 2012
Location: England
Posted at 19:00 on 9th December 2013

Good evening James Smile

I probably should know who it is but I can't put a name to him, who is the new avatar ? 

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rustyruth
rustyruth
Posts: 18773
Joined: 23rd Oct 2012
Location: England
Posted at 19:25 on 9th December 2013

Good evening John. I hope Nic had a good trip even though he's gone back with a cold Frown

A belated Happy Birthday to you too Smile 

Hope Chris starts feeling better soon, what is they say about a cold - threat it and it will last 7 days, don't threat it and it will last a week. 

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